Privacy Policy

This Privacy Policy explains how Oxibet Casino collects, uses, shares, and protects personal information when you visit our website, create an account, or otherwise interact with our services. We aim to be clear about the data we process and your rights under applicable data protection laws, including the GDPR where it applies.

Information We Collect

We collect information that is necessary to provide our services, keep accounts secure, comply with legal obligations, and improve your experience. This includes:

Account and identity information: name, date of birth, email address, phone number, and any identity documents you provide for verification.
Contact and profile details: postal address, language preference, and any other details you add to your profile.
Account activity and usage data: login records, game activity, settings, device and browser information, IP address, and timestamps.
Communications: messages you send to our support team and any correspondence about your account or services.
Technical and analytics data: cookies, performance and diagnostic data, and aggregated analytics collected to improve the website and services.

How We Use Your Information

We use your personal data for clear and specific purposes, including:

To create and manage your account and authenticate your identity.
To provide the services you request and to operate the website.
To verify compliance with age and identity requirements and to carry out required checks.
To respond to your enquiries and provide customer support.
To detect, prevent, and investigate fraud, abuse, or other prohibited activity.
To improve our services, personalise your experience, and analyse usage to make the site better.
To send you administrative communications about your account and, where you consent, promotional messages.

Legal Basis for Processing

Where the GDPR applies, we rely on one or more of the following legal bases:

Performance of a contract: processing necessary to provide the services you request.
Legal obligations: processing required to comply with laws and regulatory obligations.
Legitimate interests: such as preventing fraud, ensuring platform security, and improving services — we balance these interests against your rights.
Consent: where you have explicitly agreed to receive marketing or optional services. You can withdraw consent at any time.

Sharing and Disclosure of Information

We may share your information with third parties only as described below and when necessary:

Service providers and partners who perform services on our behalf (such as hosting, analytics, and customer support).
Game and technology providers that deliver content through our site, where sharing is needed to provide game access and to verify fairness.
External advisers, auditors, and testing bodies where required for compliance, security testing, or dispute resolution.
Where required by law, regulation, or to respond to lawful requests from public authorities.

We require third parties to respect the security of your personal data and to process it only in accordance with our instructions and applicable law.

International Data Transfers

Our services operate across borders, and information may be transferred to, stored, and processed in countries outside your own. When we transfer personal data internationally, we implement appropriate safeguards such as standard contractual clauses or other measures required by law to protect your information.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and applicable legal or regulatory requirements. When data is no longer needed, we securely delete or anonymise it.

Your Rights

If data protection laws apply to you, you have rights regarding your personal information. These may include the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data (where we are not required to retain it for legal reasons).
Request restriction of processing in certain circumstances.
Object to processing based on legitimate interests or direct marketing.
Request portability of your data in a structured, commonly used, machine-readable format.

To exercise these rights, contact us at [email protected]. We will respond in accordance with applicable law. You also have the right to lodge a complaint with a data protection supervisory authority if you believe your rights have been violated.

Security Measures

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. These measures include encryption of data in transit, access controls, regular security assessments, and the use of trusted infrastructure providers. No system can be completely secure; however, we work to minimise risks and respond promptly to incidents.

Cookies, Tracking and Analytics

We and our service providers use cookies and similar technologies to provide and improve the site, to remember preferences, and to analyse how users interact with our services. You can manage cookie preferences through your browser or the tools we provide. Analytics data is used to understand site performance and to make improvements.

Account Verification and Identity Checks

As part of creating and maintaining accounts, we may request identity documents and other information to verify your identity and to meet legal and regulatory obligations. We process such documents securely and only to the extent necessary for verification purposes.

Children’s Privacy

We do not knowingly collect personal information from children. Our services are intended for use only by persons who meet the minimum legal age. If we become aware that we have collected information from someone below the applicable minimum age, we will take steps to delete that information.

Responsible Gambling and Support Data

We collect and process information related to account limits, self‑exclusion, and other responsible gambling tools to provide those services and to monitor compliance with safe play measures. Information used to support responsible gambling is handled securely and retained only as necessary for service delivery and legal compliance.

Communication and Marketing

We may send you service messages related to your account and, if you consent or where permitted by law, news and promotional offers. You can opt out of marketing communications at any time by following the unsubscribe instructions in our messages or by contacting us at [email protected].

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will provide notice through the website or by other reasonable means. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

[email protected]